We process your order within 2-5 business days after successful payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day. For custom or personalized items, please check the product page for additional processing time.

We partner with various courier services to ensure your package reaches you safely. During checkout, you can select your preferred courier from the available options. Shipping costs are calculated based on the destination, package weight, and chosen courier, and will be displayed during the checkout process.

Orders are shipped from our warehouse in Mexico. Import duties or fees for international shipments are not covered by Rumvama. You are responsible for any additional costs imposed by customs in your country.

Yes, we ship internationally. Please be aware of your country's customs regulations, as Rumvama is not responsible for any delays, taxes, or duties imposed by customs authorities. We will assist with any issues related to international shipping, but resolution times may vary.

Delivery times vary based on factors such as customs clearance, courier delays, holidays, and high-demand seasons. Please keep these factors in mind when estimating your delivery date.

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information. This will allow you to track your order in real-time.

If you need to cancel or modify your order, please contact our customer support team at contact@rumvama.com as soon as possible. If your order has not yet been processed, we will do our best to accommodate your request. However, if the order has already been processed or shipped, we may not be able to make any changes.

Yes, you have 7 business days from the date of delivery to request a return. The item must be unused, in its original packaging, and in the same condition as when you received it. To initiate a return, please contact our customer support team at contact@rumvama.com with your order number, the item(s) you wish to return, and the reason for the return.

We only replace items if they are defective or damaged. To initiate an exchange, please follow the return process mentioned above and specify that you would like an exchange. Customers are responsible for the shipping costs associated with exchanging items.

If you receive a damaged or defective item, please contact our customer support team within 7 business days of receiving the product. We will guide you through the process of returning the item and, if eligible, provide a replacement or issue a refund.